At Topsellmall, we want you to be completely satisfied with your garden and patio purchase. If you’re not happy with your order, we’re here to help with a straightforward return process.

1. Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

  • Unused and in its original condition
  • No signs of wear, damage, or alteration
  • All original packaging, tags, and protective materials intact
  • Return request initiated within 30 calendar days of the delivery date

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Clearance”
  • Digital products or gift cards
  • Products showing evidence of use, modification, or customer-induced damage
  • Custom-made or personalized items
  • Live plants and perishable goods

2. Return Process

Step 1: Initiate Return
Contact our customer service team at 1352661306@qq.com within the 30-day return period. Please include:

  • Your original order number
  • Product name and quantity
  • Detailed reason for return
  • Photos of the item(s)

Step 2: Get Authorization
Upon approval, you’ll receive:

  • A unique Return Authorization (RA) number
  • Designated return facility address
  • Detailed packaging instructions

Step 3: Ship Your Return

  • Securely repackage items using original materials
  • Include the completed return form (emailed with authorization)
  • Retain your shipping receipt and tracking information
  • We recommend using insured, trackable shipping methods

3. Refund Processing

  • Inspection period: 2-3 business days after we receive your return
  • Approval notification sent via email
  • Refund processing: 5-7 business days post-approval
  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility unless the error is ours

4. Exchange Policy

Exchanges are available exclusively for:

  • Manufacturing defects
  • Shipping-related damage
  • Incorrect item fulfillment

Exchange Process:

  • Contact us within 14 days of delivery
  • Provide visual evidence (photos/video)
  • We arrange prepaid return shipping if applicable
  • Replacement shipped upon defect verification

5. Shipping Guidelines

  • Return shipping costs: Customer’s responsibility
  • Use only authorized return addresses
  • Office addresses not accepted for returns
  • International returns: Include customs declaration as “Returned Goods”

6. Sale Items Conditions

  • Regular-priced items: Full refund eligibility
  • Final sale items: Not eligible for returns or refunds
  • Store credit may be considered for non-defective sale items meeting return criteria

7. Problem Resolution

For damaged or incorrect items:

  • Report within 48 hours of delivery
  • Provide comprehensive visual documentation
  • We cover return shipping and expedite replacement
  • Full refund available upon request

8. Customer Service

For return-related inquiries, please contact:

  • Email: 1352661306@qq.com
  • Operating Entity: Fuzhou Wangzhi Technology Co., Ltd.
  • Return Address: Room 2309, Building 1, No. 116 Junlin Minjiang, Jiangbin Middle Avenue, Taijiang District, Fuzhou City, Fujian Province, China
  • Contact: +86 18950642230